Customer Portal

Our secure online Customer Portal gives you full control over the life cycle of your translation projects, in real time, 24/7.

Real-time visibility Unlimited user accounts No setup costs

How it works

Manage every stage of your translation project from a single dashboard.

1. Login

Log in to our secure Customer Portal using your preferred browser.

2. Upload

Upload source documents to the platform, with no size limitations.

3. Monitor

Keep track of your projects in real time, get automatic notifications on new documents, and securely download completed work.

4. Generate reports

Access flexible reporting for every step of your project – request, quote, order, invoice – and track spend against budget without maintaining manual records.

Create a request in 60 seconds

Our Customer Portal is quick and easy to use.

Built around how you already work

When new platforms and systems pop up every day, the last thing you need is another one to add to your list. That’s why we’ve carefully reviewed every feature not fully covered by out-of-the-box solutions and designed a system that’s customised to the needs of each of our customers.

Security and data confidentialityBuilt into every part of the platform.
No setup or maintenance costsNothing to install or maintain on your side.
Unlimited user accounts for your teamIncluding supervisor logins across your company.

Benefits

Everything an out-of-the-box solution doesn’t give you, built into one customisable system.

Security and data confidentiality
No setup or maintenance costs
Ease of use, with no training required
Unlimited user accounts and supervisor logins for users overseeing projects across your company
Visibility of all stages of the project
Transparency through a variety of custom reports
Seamless integration with your agreed workflows
Faster turnarounds, with direct approval or rejection of quotes at the click of a button
No more lost emails or delays – your order appears in the PM’s dashboard instantly

Frequently asked questions

No. Simply log in through your preferred browser – there’s no setup or maintenance required on your side.

No. There’s no size limit on the documents you upload, and your account includes unlimited user and supervisor logins so your whole team can oversee projects.

Yes. As an ISO-certified agency, security and data confidentiality are built into every part of the platform.

Contact your Planet Languages Project Manager to receive your personal login details.

Get started with your Customer Portal

If you have not yet received your personal login details, contact your Project Manager and we will set up your account immediately.